The level of Quality of Service can serve as a differentiator in the ISP market, indicating the performance and reliability of a service or product. Notably, in a market where prices are similar, quality becomes a distinguishing factor for end-users when selecting a vendor. Furthermore, having an unbiased third-party measure and report on quality results can help ISPs establish an image of being a "respected and reliable" provider. Standardized QoS metrics will also drive ISPs to coordinate improvements if results fall short of expectations.
Resources: External resource needs to be hired to ensure that quality of service is monitored.
Stage: RFP Draft in final review
Immediate Items: TBD
Key Aspects:
- Broadband Quality of Service (QoS) Recurrent Monitoring involves the consistent assessment and management of the performance and user experience of broadband networks. Key aspects of broadband QoS recurrent monitoring include:
- Speed and Bandwidth: Regularly measuring the actual speeds and bandwidth that users experience, ensuring they align with the subscribed plans and expectations.
- Latency and Ping Times: Monitoring latency and ping times to assess the responsiveness of the network, which is crucial for real-time applications like online gaming and video conferencing. Also tracking packet loss and jitter levels to ensure data integrity and stability, particularly for services that rely on consistent data transmission.
- Service Availability: Continuously monitoring network uptime to minimize service outages and disruptions, ensuring uninterrupted access for users.
- Service Reliability: Evaluating the reliability of the broadband network by tracking downtime, outages, and other service interruptions, and addressing issues promptly.
- Geographical Coverage: Assessing the coverage and performance of the broadband network across different geographic areas, identifying any disparities in service quality.
- Capacity Management: Monitoring network capacity to ensure that it can handle the increasing demand for bandwidth, especially during peak usage times. Monitoring performance during peak hours to ensure that the network remains stable and responsive even when usage is at its highest.
- Service Reporting: Space for customers to report speed and quality to provide transparency and accountability
- Performance Reporting: Generating regular performance reports and dashboards for both internal stakeholders and customers, providing transparency and accountability. Collecting data on an ongoing basis to track performance trends over time and respond to any deviations or anomalies.
- Technology Upgrades: Monitoring the impact of technology upgrades or changes on broadband performance and identifying areas that might require adjustments.
