The Government Parties recognize the increasing dependence on integrated internet and telecommunication technologies within modern society, and the importance of these technologies for various purposes (such as telehealth, remote learning, remote work, among others). Given that the Government Parties aim to maximize their utilization, while ensuring reliable and consistent services, it is crucial to measure and monitor the quality of services supplied by internet service providers (“ISP’s”; i.e., fixed broadband) and mobile providers (“MP’s”; i.e., mobile connectivity). By assessing the performance of these services, the Government Parties aim to measure if such services meet the required needs, enhance transparency, promote fair competition, ensure that ISP’s and MP’s deliver reliable and consistent services, and empower consumers to make informed choices.

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Telecommunications quality of services (“QoS)” can be defined as meeting the established requirements of end-users or contracted services. The level of QoS can serve as a differentiator in the ISP market, indicating the performance and reliability of a service or product. Notably, in a market where prices are similar, quality becomes a distinguishing factor for end-users when selecting a vendor. Standardized QoS metrics should drive ISP’s to coordinate improvements if results fall short of expectations.